Acceptable Use Policy

This Acceptable Use Policy (“Policy”) sets out the rules for using FundFrame’s platform (the “Service”). It applies to everyone who is given access to the Service (each an “Authorized User”), and each Authorized User accepts it as a condition of access. For customers with an Order Form, this Policy forms part of the Platform Agreement, and the customer is responsible for its Authorized Users’ compliance with it. In this Policy, “you” means the Authorized User and “FundFrame” means FundFrame ApS. FundFrame processes personal data about Authorized Users as described in its privacy policy at www.fundframe.io/privacy.

Parts of the Service use artificial intelligence to generate output, such as summaries, extracted data and answers. Output may be incomplete or wrong, and it is not investment, legal, tax or other professional advice. You must review output before relying on it and use your own professional judgement for any decision based on it. FundFrame tells you in the Service when you are interacting with AI, and marks AI-generated content where the law requires it.

Your access credentials are personal. Keep them secure, do not share them, and do not let anyone else use your account. If you suspect that your account or credentials have been compromised or used without authorisation, tell FundFrame at once at [email protected].

You must use the Service in compliance with applicable law and third-party rights. You must not, and must not allow anyone else to:

1. (a) upload or submit content or data that you do not have the right to use, or that infringes anyone’s rights, including privacy and intellectual property rights;
2. (b) share accounts, or give access to more people than the number of Authorized Users in the Order Form;
3. (c) copy, modify or resell the Service, or sublicense or otherwise give third parties access to it, unless expressly permitted in the Platform Agreement or the Order Form;
4. (d) reverse engineer the Service or attempt to derive its source code, except where applicable law permits it;
5. (e) attempt to bypass security, performance safeguards or technical limits;
6. (f) introduce malware or other harmful code, or otherwise interfere with the Service or other customers’ use of it;
7. (g) extract data from the Service by automated means, such as scraping, other than through the export functions and APIs that FundFrame provides;
8. (h) use the Service to build or train a competing product or service;
9. (i) upload payment card data, special categories of personal data under Article 9 of the GDPR, or personal data relating to criminal convictions and offences under Article 10 of the GDPR, unless agreed with FundFrame in writing;
10. (j) use the Service for any practice prohibited under Article 5 of the EU AI Act (Regulation (EU) 2024/1689), or for any high-risk use listed in Annex III of that Act, such as assessing the creditworthiness of individuals or making decisions about employment, unless agreed with FundFrame in writing;
11. (k) use output to make decisions that have legal or similarly significant effects on individuals without meaningful human review; or
12. (l) remove or obscure any notice or marking that identifies content as AI-generated, or present output as written by a person where the law requires its AI origin to be disclosed.

FundFrame may take proportionate steps to protect the Service and other customers where use creates security or availability risks. For customers with an Order Form, suspension follows Section 3.6 of the Platform Agreement. FundFrame may suspend or end access for anyone else, such as trial users, at any time.

FundFrame publishes each version of this Policy, with its effective date, at www.fundframe.io/legal. For customers with an Order Form, a new version applies as set out in Section 14.3 of the Platform Agreement. Questions about this Policy can be sent to [email protected].